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Returns & Exchanges

Returns 

We accept returns within 10 days of delivery. If 10 days have gone by since your delivery, unfortunately we are not able offer you a refund or exchange. Returns are accepted if the product is faulty or damaged. If you need to return an item, email us at info@tokemi.co and we will send you a link to begin the return process.


To be eligible for a return; your item must be unused, in the same condition that you received it, and in its original packaging. The customer will pay for the return shipping fee.

Returns will not be granted for:

1. Items with obvious signs of use
2. Any item not in its original condition, damaged or missing parts for reasons not due to our error
3. Any item that is returned more than 10 days after delivery


Refund Policy 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The cost of return shipping will also be added to your refund.


Late or Missing Refunds 

If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at sales@tokemi.co.

 

Items on Sale 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tokemi.co.


Return Shipping Address 

To return your product, please contact us at sales@tokemi.co for a return address.


You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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By purchasing a product from us, you agree to these terms.